List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Create complex international flight itineraries and airfares. | 1.1.Configure flight itineraries and apply minimum fare checks to appropriate itineraries. 1.2.Calculate and check complex international fares according to IATA regulations. 1.3.Calculate through fares, incorporating add-ons and those with intermediate points. 1.4.Calculate taxes, fees and surcharges for all itineraries. 1.5.Calculate pre-paid ticket advice for journeys commencing outside the country of sale according to IATA regulations. |
2. Construct mixed class fares. | 2.1.Identify options where mixed class combinations are allowed and appropriate to meet customer needs. 2.2.Calculate mixed class fares according to IATA regulations. |
3. Apply indirect travel limitation rules. | 3.1.Accurately calculate sector journeys and side trips according to IATA regulations. |
4. Construct fares incorporating add ons. | 4.1.Correctly interpret add-on tables. 4.2.Calculate through fares, incorporating add-ons according to IATA regulations. |
5. Construct round the world journeys. | 5.1.Identify situations where round the world fares are appropriate to meet customer needs. 5.2.Accurately calculate round the world fares according to IATA regulations. |
6. Construct fares for open jaw journeys. | 6.1.Identify options where open jaw journeys are allowed and appropriate to meet customer needs. 6.2.Accurately calculate round, circle and open jaw fares according to IATA regulations. |
7. Apply the pricing unit concept. | 7.1.Divide a single or return fare journey into separate pricing units. 7.2.Calculate the lowest combination of fares for a series of pricing units. |
8. Document and maintain records of calculations. | 8.1.Record full details of the calculated airfares. 8.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
create practical air itineraries and construct complex international airfares to meet the requirements of eight different customers, including:
at least one adult and one child airfare
at least one airfare for travel to each of the following destinations:
New Zealand
USA/Canada
Europe
Asia
Africa
South West Pacific
South America
source information for the above itineraries and airfares using each of the following at least once across the eight customers:
computerised reservations system (CRS)
global distribution system (GDS)
information from airlines and consolidators
internet
demonstrate the correct application of the following types of calculations and checks in constructing each of the above airfares:
global indicators (GI)
local currency fares (LCF)
lowest combination principle (LCP)
mileage system:
maximum permitted mileages (MPMs)
ticketed point mileages (TPMs)
extra mileage allowance (EMA)
excess mileage surcharges (EMS)
neutral units of construction or currency (NUC) conversion
interpret and document for each of the above customers:
information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations
complete activities within commercial time constraints and deadlines determined by the customer or the organisation.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information for:
international flights:
route maps
direct and connecting services
minimum connecting times (MCT)
airline codes
airport codes
international fares:
published fare types and classes
concession fares
carrier fares with carrier-based routings
fare conditions
fare rules
global indicators
IATA areas
IATA regulations
IATA terminology and definitions
international airline terminology
payment and ticketing deadline
taxes, fees and surcharges
international fare conditions:
amendment fees
availability of:
any type of change to the air itinerary
changes to class of travel
change to name on ticket
refunds or credit notes in the event of cancellation
baggage allowance
cancellation charges
excess baggage charges
extensions to ticketing deadline
payment deadline
restricted articles in baggage
ticketing deadline
time limits for passenger name records (PNRs)
content and format of information provided by airlines and consolidators:
fare schedules
flight schedules
published fares
special bulletins
websites
key elements of and procedures for advanced fare calculations and checks involving:
compliance with indirect travel limitations rule
GI
identifying fare basis code and fare type code
journeys commencing outside the country of sale
LCP
LCF
mileage system:
EMS
EMA
MPMs
TPMs
NUC conversion
re-routing
formats used to calculate and record advanced international airfares:
the ladder and linear fare calculation methods.
Skills must be demonstrated in a tourism or travel business operation or activity that sells complex international airfares. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate advanced international airfare calculations
current airline, consolidator and IATA documentation or computer data, published fares, schedules and bulletins outlining fares, rules, conditions and regulations
internet and email
storage for computer data
telephone
customers with whom the individual can interact; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.